If a refund is made due to the buyer's personal reasons, the buyer must bear 20% of the total labor cost of the order（For example, misreading the price, misreading the taxes and fees, etc）

Regarding transportation

Insurance

When placing an order for purchasing goods, insurance will be automatically selected. If it is not needed, it can be unselected. It is recommended to purchase insurance to deal with problems arising during transportation

The problem of lost or damaged packages

If the package is lost, we can provide the service of applying for compensation from the insurance company if the customer has purchased insurance. The customer can also apply for compensation from the insurance company by themselves. If the products inside the package are severely damaged due to improper packaging by the merchant, we will provide appropriate compensation. If the damage occurs during transportation, that is, not due to packaging, we will only provide appropriate assistance within our scope of responsibility

Contact

More imformation about us

Regarding transportation

The problem of lost or damaged packages

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